Refund policy:
We appreciate your purchase of our courses. Whether our courses are instructor-led or self-paced, we make sure that our users have a positive experience as they explore, evaluate, and buy them.
The Refund Policy is subject to terms and limitations, just like any other online transaction. You accept our terms of use, refund policy, and privacy statement when you purchase a training course on Genius Clan.
The following is our refund policy:
Request a refund for self-paced learning within seven days of purchase, of course. If the participant has downloaded the e-book or accessed more than 25% of the content, the money-back promise is nullified. No refund will be given for any refund requests made after seven days of the course’s purchase.
Request a refund for instructor-led training within seven days of the purchase, of course. If the participant has viewed more than 25% of the material in any e-learning course or has participated in online classrooms or received recordings for more than one day, the money-back promise is nullified.
The money-back promise will also be nullified if a user downloads the course’s e-book. No refund will be given for any refund requests made after seven days of the course’s purchase.
The terms and conditions of this policy may be changed by Genius Clan at any time and without previous notice.
Note: Following Genius Clan’s approval of the refund request, all reimbursements will be executed within 21 working days.